Outage in Meltwater

Explore Search degradation

Resolved Minor
March 12, 2024 - Started about 2 months ago - Lasted 9 days
Official incident page

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Outage Details

We are experiencing an issue where users may see an error message in Explore while performing searches. Engineering is aware of the issue and is currently investigating. We apologize for the inconvenience and thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2024 05:51AM

After a period of monitoring, this issue is now resolved. Explore searches continue to run as expected.

Thank you for your patience.

MONITORING about 1 month ago - at 03/20/2024 04:35AM

Our Engineering team has resolved the issue and Explore is functioning as expected.

We will continue to monitor and provide updates accordingly.

INVESTIGATING about 1 month ago - at 03/20/2024 02:19AM

We are experiencing an issue where users may see an error message in Explore while performing searches. Engineering is aware of the issue and is currently investigating.

We apologize for the inconvenience and thank you for your patience.

INVESTIGATING about 1 month ago - at 03/20/2024 02:17AM

We are currently investigating this issue.

MONITORING about 1 month ago - at 03/19/2024 08:31PM

Our Engineering team has corrected the issue and Explore continues to function as expected.

We'll continue to monitor and provide updates accordingly.

INVESTIGATING about 1 month ago - at 03/18/2024 08:12PM

Engineering has implemented changes to address the issue and the system has since remained stable. The Explore platform continues to function as expected.

We will continue to monitor and provide updates accordingly.

INVESTIGATING about 2 months ago - at 03/15/2024 08:40PM

We continue to monitor Explore searches for intermittent errors. Our Engineering team is actively working towards resolving these issues.

We apologize for the inconvenience and thank you for your patience.

INVESTIGATING about 2 months ago - at 03/15/2024 03:23PM

Our Engineering team continues to work towards resolving this issue. Some users may experience slowness and intermittent errors in Explore.

We apologize for the inconvenience and thank you for your patience.

INVESTIGATING about 2 months ago - at 03/14/2024 08:56PM

The Explore platform has remained stable throughout the afternoon EDT and our Engineering team is continuing to work to address the underlying intermittent issues. We’ll continue providing updates accordingly.

We apologize for the inconvenience and thank you for your patience.

INVESTIGATING about 2 months ago - at 03/14/2024 06:05PM

Our Engineering team continues to investigate the issue intermittently affecting Explore searches. We'll continue to provide updates on this progress.

We apologize for the inconvenience and thank you for your patience.

INVESTIGATING about 2 months ago - at 03/14/2024 08:35AM

Users may experience Explore search errors at this time. Engineering is aware of the issue and is currently investigating.

We apologize for the inconvenience and thank you for your patience.

MONITORING about 2 months ago - at 03/13/2024 08:25PM

We're continuing to monitor Explore searches and are aware of intermittent errors. Our Engineering team continues to work towards resolving these issues.

MONITORING about 2 months ago - at 03/12/2024 08:16PM

Explore searches continue to function as expected.

We'll continue to monitor and provide updates accordingly.

INVESTIGATING about 2 months ago - at 03/12/2024 04:40PM

Our Engineering team has corrected the issue and Explore is functioning as expected.

We will continue to monitor and provide updates accordingly.

INVESTIGATING about 2 months ago - at 03/12/2024 01:50PM

We are experiencing an issue where users may see an error message in Explore while performing searches. Engineering is aware of the issue and is currently investigating.

We apologize for the inconvenience and thank you for your patience.

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