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Outage in Mews

Breaking changes in behavior of AvailabilityAdjustments

Resolved Minor
March 08, 2024 - Started about 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We have identified a breaking change in handling of Availability Adjustments which affects Connector API. Affected endpoints are availabilityAdjustments/getAll and availabilityBlocks/getAll (with extent for Adjustments enabled). On these endpoints the Availability Adjustments created after February 29th, 9:42 UTC, were merged into larger blocks, causing unexpected change of behavior for partners.
Components affected
Mews Open API

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/08/2024 11:55PM

After reverting the breaking changes and migration of affected data we didn't detect any further issues. The incident has been resolved.

MONITORING about 2 years ago - at 03/08/2024 07:34PM

We have successfully migrated the availability adjustments to maintain expected behavior and we will keep on monitoring the situation.

We recommend affected partners to check availability adjustments fetched between February 29th and March 8th, and perform full synchronization from February 29th. If you need assistance, please reach out to partnersuccess@mews.com

IDENTIFIED about 2 years ago - at 03/08/2024 02:33PM

We have reverted the behavior, newly created availability adjustments won't be affected.

We are working on migration of previously created availability adjustments.

IDENTIFIED about 2 years ago - at 03/08/2024 01:33PM

We are working on reverting the behavior and fix of the underlying data. Partners may need to refresh their data after we deploy a fix.

IDENTIFIED about 2 years ago - at 03/08/2024 01:06PM

We have identified a breaking change in handling of Availability Adjustments which affects Connector API. Affected endpoints are availabilityAdjustments/getAll and availabilityBlocks/getAll (with extent for Adjustments enabled).

On these endpoints the Availability Adjustments created after February 29th, 9:42 UTC, were merged into larger blocks, causing unexpected change of behavior for partners.

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