Outage in Mimecast

High Processing Queues

Resolved Minor
January 17, 2023 - Started over 2 years ago - Lasted about 5 hours

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Outage Details


We are aware that some customers hosted on the US grid may be experiencing delivery delays and observing higher than normal processing queues. We are investigating the behavior and will provide further updates here.
Components affected
Mimecast United States Grid
Latest Updates ( sorted recent to last )
over 2 years ago - at 01/17/2023 04:46PM


We are aware that some customers hosted on the US grid may be experiencing delivery delays and observing higher than normal processing queues. We are investigating the behavior and will provide further updates here.

over 2 years ago - at 01/17/2023 05:14PM


We are continuing to investigate the issue affecting US-hosted customers who may be experiencing delivery delays and observing higher than normal processing queues. We will provide further updates as they become available.

over 2 years ago - at 01/17/2023 05:45PM


We have observed improvements with email delivery delays affecting US-hosted customers and are continuing to investigate and take steps to address the root cause. We will provide further updates as they become available.

over 2 years ago - at 01/17/2023 06:13PM


We have observed further improvements with email delivery delays affecting US-hosted customers. We have identified the root cause and are continuing to take mitigation steps. Further updates will be posted here as they become available.

over 2 years ago - at 01/17/2023 06:33PM


We can confirm that email processing has now returned to normal and US-hosted customers should no longer observe a delay in email delivery. We will continue to monitor system performance and now consider the incident resolved.

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