Outage in Mimecast

Awareness Training Login-Free Disrupted

Resolved Minor
April 02, 2025 - Started 9 months ago - Lasted about 24 hours

Incident Report


We are aware of a service disruption impacting a subset of Awareness Training customers using Login-free configuration. We are investigating this issue and will post further updates here.
Components affected
Mimecast United States Grid Mimecast United States B Grid Mimecast United Kingdom Grid Mimecast South African Grid Mimecast Australian Grid Mimecast German Grid Mimecast Offshore Grid Mimecast Canadian Grid

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Latest Updates ( sorted recent to last )
9 months ago - at 04/02/2025 02:04PM


We are aware of a service disruption impacting a subset of Awareness Training customers using Login-free configuration. We are investigating this issue and will post further updates here.

9 months ago - at 04/02/2025 03:02PM


We have identified the issue and are actively working on a resolution. Further updates will be provided as they become available.

9 months ago - at 04/02/2025 10:49PM


We have taken mitigation steps and login-free functionality returns for previously impacted customers hosted on our AU, DE, UK and JER grids. We are continuing our resolution and further updates will be posted here.

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