Outage in Mixmax

Email syncing to Salesforce is delayed.

Resolved Minor
February 06, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the root cause of the issue. This only impacts users who have email syncing enabled with Salesforce.
Components affected
Mixmax API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/06/2024 07:13PM

The incident has been resolved. We will send follow-up communications to affected users whose unsynced activities to Salesforce have been permanently lost via email.

MONITORING 3 months ago - at 02/06/2024 06:49PM

We have implemented a fix and are looking into what can be retroactively synced.

IDENTIFIED 3 months ago - at 02/06/2024 06:34PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 02/06/2024 06:25PM

We are currently investigating the root cause of the issue. This only impacts users who have email syncing enabled with Salesforce.

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