Outage in Mode

Unable to access Mode using Microsoft authentication

Resolved Minor
September 19, 2022 - Started almost 3 years ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue where some customers may be unable to log into Mode using Microsoft authentication. We are investigating the issue, and an update will be posted here as the investigation progresses.
Components affected
Mode Site and API
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 09/19/2022 03:52PM

A fix has been implemented, and we've confirmed via internal tests that Microsoft SSO login to Mode is successful. Customers are requested to refresh the browser and re-login to Mode via Microsoft SSO. Thank you for your patience!

IDENTIFIED almost 3 years ago - at 09/19/2022 03:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 09/19/2022 07:51AM

We are investigating an issue where some customers may be unable to log into Mode using Microsoft authentication. We are investigating the issue, and an update will be posted here as the investigation progresses.

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