Outage in MongoDB Cloud
MongoDB Cloud: Atlas and Cloud Manager sales-sold deals cannot be redeemed
Resolved Minor
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Outage Details
Since approximately 20:30 UTC 2023-08-02, MongoDB customers have been unable to claim their Activation Codes. Affected users will get errors in the Cloud UI when they try to do so and the code will not be claimed. When this issue is resolved, customers are encouraged to re-apply their Activation Codes to have access to their subscriptions.
Components affected
MongoDB CloudLatest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 08/02/2023 11:11PM
This incident has been resolved.
MONITORING
about 2 years ago - at 08/02/2023 10:57PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 years ago - at 08/02/2023 08:35PM
Since approximately 20:30 UTC 2023-08-02, MongoDB customers have been unable to claim their Activation Codes. Affected users will get errors in the Cloud UI when they try to do so and the code will not be claimed. When this issue is resolved, customers are encouraged to re-apply their Activation Codes to have access to their subscriptions.
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