Incident in Moonami Platform
8 months ago

Reports of 500 errors on login page.

Resolved Minor
Reports of login page issues coming in. Investigation underway.
Updates ( sorted recent to last )
RESOLVED at 10/18/2021 05:46PM

This incident has been resolved, although we will continue to monitor throughout the evening.

MONITORING at 10/18/2021 05:41PM

We have implemented fixes across multiple areas of our infrastructure and we are continuing to monitor performance.

IDENTIFIED at 10/18/2021 03:57PM

We have identified the underlying cause of the issue (which is related to a database cluster) and are taking steps to address it. We will update again once we have more information to share.

INVESTIGATING at 10/18/2021 03:14PM

We continue to investigate, and note that the 500 errors are coming from more than just the post-authentication landing page.

INVESTIGATING at 10/18/2021 02:52PM

Want to note that sites are still mostly functional. The errors are presenting immediately after login only as of now. Authentication is processing, but the landing page after login is throwing errors. We are still investigating the cause of this issue. In the interim, you can reload the site after authenticating, and it should work for you. We will update again soon once we have more information to share. - S.A.

INVESTIGATING at 10/18/2021 02:39PM

Reports of login page issues coming in. Investigation underway.

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