Outage in New Relic

Alerts UI Irregularities

Resolved Minor
March 07, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Components affected
New Relic Alerts UI : US
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/07/2024 10:23PM

Between 13:00 UTC on March 6th and 20:00 UTC on March 7th, some customers in the US region may have intermittently experienced out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications were not impacted; however, some customers may have been unable to edit or view alert conditions related to entity tags.

We have investigated and resolved this interruption and the above services have returned to normal operation.

IDENTIFIED about 2 months ago - at 03/07/2024 06:13PM

We are continuing to investigate an issue with entity tag processing. Updates will be provided upon significant change in status.

IDENTIFIED about 2 months ago - at 03/07/2024 05:06PM

We are continuing to investigate an issue with entity tag processing. Some customers in the US region may experience out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications are functioning as expected; however, some customers may be unable to edit or view alert conditions related to entity tags.

IDENTIFIED about 2 months ago - at 03/07/2024 04:06PM

We are investigating an issue with entity tag processing. Some customers in the US region may experience out-of-date views for dashboards and UIs which rely on entity tags. Existing alert notifications are functioning as expected; however, some customers may be unable to edit or view alert conditions related to entity tags.

IDENTIFIED about 2 months ago - at 03/07/2024 03:08PM

Some customers in the US region may experience issues when using the using filters in the Alerts UI. Alerts notifications are not affected.

INVESTIGATING about 2 months ago - at 03/07/2024 02:51PM

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

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