Outage in Nexcess

DNS API Delays Impacting CNAME Creation and Provisioning

Resolved Minor
November 06, 2023 - Started 6 months ago - Lasted about 24 hours
Official incident page

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Outage Details

Our team is currently monitoring an API issue that Cloudflare has been experiencing since November 2, 2023. This issue continues to cause delays in DNS zone provisioning and updates. This delay in CNAME creation and propagation can result in provisioning failures and is something we are watching very closely. While the API delays are limited and the overall impact is relatively low, we are actively working with Cloudflare and closely monitoring our systems. If you have any questions, or if you are experiencing issues that you believe may be related, please don't hesitate to reach out to us at support@nexcess.net, or call us at 866-639-2377 (domestic) or +1-313-279-0722 (international).
Components affected
Nexcess Global DNS
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/07/2023 04:01PM

This incident has been resolved.

IDENTIFIED 6 months ago - at 11/06/2023 04:32PM

Our team is currently monitoring an API issue that Cloudflare has been experiencing since November 2, 2023. This issue continues to cause delays in DNS zone provisioning and updates. This delay in CNAME creation and propagation can result in provisioning failures and is something we are watching very closely.

While the API delays are limited and the overall impact is relatively low, we are actively working with Cloudflare and closely monitoring our systems. If you have any questions, or if you are experiencing issues that you believe may be related, please don't hesitate to reach out to us at support@nexcess.net, or call us at 866-639-2377 (domestic) or +1-313-279-0722 (international).

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