Network Service Interruption, Subset of Physical Server Clusters, US-Midwest-1

This incident has been resolved. We appreciate your understanding and patience. Thank you for your continued support. Our support team is on standby if you have any further questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

The network service interruption has been resolved at this time and all customer websites should be loading. Network and Systems Engineering teams are actively monitoring the environment. We'll provide a further update shortly. Our support team is on standby if further issues are experienced. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

Network Engineers have identified the cause of the network service interruption and are working to implement a fix. We'll have another update shortly.

We are aware of a Network service interruption affecting a subset of customers with physical server clusters in our us-midwest-1 data center. Nexcess Network Engineers have been engaged and are working to restore service as quickly as possible.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat via Customer Portal: https://my.nexcess.net/
- Email: support@nexcess.net
- Phone: 1-866-639-2377, 1-313-279-0722 (international).

We appreciate your understanding and patience as we work to restore service. Thank you for your continued support.