Outage in Nexcess

High Load on a Subset of Cloudhosts

Resolved Minor
April 04, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an high load issue on a parent server for the following two cloudhosts: cloudhost-2685658.us-midwest-1.nxcli.net cloudhost-2685648.us-midwest-1.nxcli.net Our Engineers are working on this issue. Sites on those hosts may be intermittent or down as our team works to bring stability back to the servers. We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).
Components affected
Nexcess us-midwest-1
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/05/2024 07:23PM

This has been resolved.

MONITORING about 1 month ago - at 04/04/2024 10:14PM

Our engineers were able to determine the source of the increased load and mitigations have been put in place. Our team is continuing to monitor the health of the impacted services, and at this time the impacted cloudhosts are again stable.

IDENTIFIED about 1 month ago - at 04/04/2024 06:42PM

We have identified an high load issue on a parent server for the following two cloudhosts:

cloudhost-2685658.us-midwest-1.nxcli.net
cloudhost-2685648.us-midwest-1.nxcli.net

Our Engineers are working on this issue. Sites on those hosts may be intermittent or down as our team works to bring stability back to the servers.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 1-313-279-0722 (international).

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