Outage in Olark
Incident Alerted
Resolved Minor
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Outage Details
Components affected
Olark TranscriptsLatest Updates ( sorted recent to last )
A fix has been implemented and all transcripts are now available. We'll continue to monitor to ensure everything behaves as expected.
We've taken measures to allow transcripts to load and resolve issues with chats in the Beta app. Transcripts dated 2019 and earlier will temporarily be unavailable while we implement a permanent fix for the issue.
Looks like we're continuing to encounter issues with transcripts and messages in the Beta app. We're working on it and will update here as soon as we know more.
We've identified an issue that is causing transcripts to load slowly or not at all and is affecting message delivery in the Beta agent app. We've taken steps to mitigate the issue and things appear to be recovering now.
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
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