Outage in Olo

Issues with Loyalty-based Orders

Resolved Minor

March 02, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are investigation a disruption in loyalty processing. Users may be unable to log in or use points or rewards with placed orders. We will provide updates as they become available.

Components affected

Olo Ordering API Olo Switchboard Olo Desktop Web Ordering Olo Mobile App Ordering

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/02/2023 07:24PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/02/2023 06:54PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 03/02/2023 06:35PM

We are investigation a disruption in loyalty processing. Users may be unable to log in or use points or rewards with placed orders. We will provide updates as they become available.

Latest Olo outages

Partial Dashboard (my.olo.com) Disruption - 1 day ago

Menu Management Processing Delays - 5 days ago

Ordering Disruption - 8 days ago

Loyalty Partner Issues: Fishbowl - 10 days ago

Loyalty Partner Issues: Fishbowl - 15 days ago

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