Outage in Olo

Payment Processor Issues: Heartland

Resolved Minor
May 02, 2025 - Started about 22 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Components affected
Olo Payment Processing Partners
Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 05/02/2025 10:02PM

This incident has been resolved.

MONITORING about 22 hours ago - at 05/02/2025 09:46PM

We are seeing a reduced rate of errors. We are continuing to monitor closely.

INVESTIGATING about 22 hours ago - at 05/02/2025 09:02PM

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

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