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Outage in Olo

Payment Processor Issues: Heartland

Resolved Minor
May 02, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Components affected
Olo Payment Processing Partners

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/02/2025 10:02PM

This incident has been resolved.

MONITORING 12 months ago - at 05/02/2025 09:46PM

We are seeing a reduced rate of errors. We are continuing to monitor closely.

INVESTIGATING 12 months ago - at 05/02/2025 09:02PM

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

Latest Olo outages

Partial Platform Disruption - about 1 month ago
Eighty Sixing Processing Delays - about 1 month ago

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