Outage in One Signal

Email failures for accounts missing a default reply_to address

Resolved Major
April 04, 2024 - Started 28 days ago - Lasted 29 minutes
Official incident page

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Outage Details

We have identified an issue with email deliveries for apps which do not have a default reply_to email address set in their platform configuration. Customers with apps that do not have this value configured may see failures in email deliveries. You can resolve these failures by including the email_reply_to_address field when sending emails via OneSignal - see API documentation for details https://documentation.onesignal.com/reference/email-channel-properties. Customer who are not seeing failures in email deliveries do not need to take any action. We have a fix prepared that we expect to resolve this issue within the next ~15 minutes.
Components affected
One Signal Delivery
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 04/04/2024 07:44PM

This incident has been resolved.

MONITORING 28 days ago - at 04/04/2024 07:35PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 04/04/2024 07:18PM

We have identified an issue with email deliveries for apps which do not have a default reply_to email address set in their platform configuration. Customers with apps that do not have this value configured may see failures in email deliveries. You can resolve these failures by including the email_reply_to_address field when sending emails via OneSignal - see API documentation for details https://documentation.onesignal.com/reference/email-channel-properties. Customer who are not seeing failures in email deliveries do not need to take any action.

We have a fix prepared that we expect to resolve this issue within the next ~15 minutes.

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