Outage in One.com

Issues with Online Shop

Resolved Minor
December 14, 2022 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing issues with Online Shop, causing errors affecting all customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:20 CET.
Components affected
One.com Web apps
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/14/2022 05:01PM

Online Shop access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

IDENTIFIED over 2 years ago - at 12/14/2022 04:47PM

A fix is currently being worked on and we expect the Online Shops to be back again soon. Next update is no later than 18:45 CET

INVESTIGATING over 2 years ago - at 12/14/2022 04:30PM

We are still investigating this. Online Shops will continue to be offline for the time being. Next update is no later than 18:00 CET

INVESTIGATING over 2 years ago - at 12/14/2022 03:19PM

We are still investigating this. Online Shops will continue to be offline for the time being. Next update is no later than 17:30 CET

INVESTIGATING over 2 years ago - at 12/14/2022 02:47PM

We are still investigating the cause of this issues. Online Shops will continue to be offline for the time being. Next update is no later than 16:20

INVESTIGATING over 2 years ago - at 12/14/2022 02:20PM

We are still looking into this issue and Online Shops continue to be offline. We will provide the next update no later than 15:50 CET

INVESTIGATING over 2 years ago - at 12/14/2022 01:50PM

We are still investigating this issue. We will provide the next update no later than 15:20 CET

INVESTIGATING over 2 years ago - at 12/14/2022 01:20PM

We are still investigating this. Next update will be no later than 14:50 CET

INVESTIGATING over 2 years ago - at 12/14/2022 12:51PM

We are currently experiencing issues with Online Shop, causing errors affecting all customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 14:20 CET.

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