Outage in One.com

Issues with webmail

Resolved Minor
May 03, 2023 - Started 5 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currently experiencing issues with webmail causing errors, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue, first update will be no later than 18:00 CEST
Components affected
One.com Web apps
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/04/2023 10:30AM

Webmail access has now been fully restored, and all systems are verified to be working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

IDENTIFIED 5 months ago - at 05/04/2023 08:45AM

A fix for this is currently being tested. It should be ready for release soon.

IDENTIFIED 5 months ago - at 05/04/2023 07:25AM

The underlying issue has been identfied, and a fix is being worked on.

INVESTIGATING 5 months ago - at 05/04/2023 06:52AM

Our Engineering team is still working on resolving the webmail issue as soon as possible.

We identified that the issue is about selecting multiple mails and moving mails, affecting some customers.

We will update once a resolution is found.

INVESTIGATING 5 months ago - at 05/03/2023 01:46PM

We are currently experiencing issues with webmail causing errors, affecting some customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue, first update will be no later than 18:00 CEST

Latest One.com outages

Issues with Webmail - 23 days ago
Issues with One.com Website - about 1 month ago
Issues with Website Builder - about 1 month ago
Issues with Webmail - about 2 months ago

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