Outage in OpenAthens

Degradation Of Service - P1

Resolved Major
December 06, 2023 - Started 5 months ago - Lasted about 20 hours
Official incident page

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Outage Details

We’re looking into an issue that’s affecting the following service(s) for some users. Authentication API Managed Proxy service MyAthens user portal Account Administration website SP Dashboard OpenAthens Reporting Our team is working to understand what has caused the issue and we will update you within the next hour.
Components affected
OpenAthens Keystone OpenAthens Administration API OpenAthens Wayfinder OpenAthens Authentication broker OpenAthens Authentication Point OpenAthens SP Dashboard OpenAthens Managed Proxy service OpenAthens Account Administration website OpenAthens Reporting OpenAthens MyAthens user portal OpenAthens Authentication API
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/07/2023 09:16AM

Following the fix and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

MONITORING 5 months ago - at 12/06/2023 05:02PM

Thank you for your patience while we worked on this incident. We are confident that the issue has now been resolved, however, we will continue to monitor the service overnight to be sure. Our next update will be at 9am GMT.

MONITORING 5 months ago - at 12/06/2023 02:27PM

We have identified the cause of the issue and have implemented a fix. We are currently monitoring the fix to ensure stability of our services.

INVESTIGATING 5 months ago - at 12/06/2023 01:46PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 12/06/2023 01:28PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 12/06/2023 01:19PM

We’re looking into an issue that’s affecting the following service(s) for some users.

Authentication API
Managed Proxy service
MyAthens user portal
Account Administration website
SP Dashboard
OpenAthens Reporting

Our team is working to understand what has caused the issue and we will update you within the next hour.

Latest OpenAthens outages

Customers using LDAP or Sirsi connectors reporting connection issues - 19 days ago
Service Outage - P3 - 27 days ago
Degradation Of Service - P2 - about 1 month ago
Degradation Of Service - OpenAthens Reports - 3 months ago
Update on OpenAthens Support Portal migration - 3 months ago

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