Outage in OpenText

Cloud Fax services North America is currently experiencing a degradation in service.

Resolved Minor
April 24, 2024 - Started 10 days ago - Lasted about 2 hours
Official incident page

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Outage Details

OpenText Desktop Messaging and Production Fax customers may experience an interruption of service receiving incoming faxes within Switzerland. At this time, attempts to call inbound fax numbers within this country may return an operator response rather than fax signal. Teams are currently assembled and troubleshooting the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3461722
Components affected
OpenText Desktop Messaging BMS OpenText Production Messaging BMS
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/24/2024 05:40PM

OpenText Desktop Messaging and Production Fax customers were experiencing an interruption of service receiving incoming faxes within Switzerland. The issue is now resolved. We appreciate your patience.

Tracking Number: IM3461722

INVESTIGATING 10 days ago - at 04/24/2024 03:50PM

OpenText Desktop Messaging and Production Fax customers may experience an interruption of service receiving incoming faxes within Switzerland. At this time, attempts to call inbound fax numbers within this country may return an operator response rather than fax signal.

Teams are currently assembled and troubleshooting the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience.

Tracking Number: IM3461722

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