Outage in Ordergroove

Order and Subscription Reports not delivered

Resolved Major
February 28, 2023 - Started about 1 year ago - Lasted about 8 hours
Official incident page

Need to monitor Ordergroove outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Ordergroove, and never miss an outage again.
Start Free Trial

Outage Details

Order and Subscription Reports haven't been scheduled and delivered overnight. We are investigating the issue. In the meantime, on-demand reports in RC3 are still functional and you can generate your needed reports from there directly: https://rc3.ordergroove.com/analytics/exports Thank you for your patience
Components affected
Ordergroove Data Reports
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/28/2023 11:20PM

All reports with SLAs have been re-triggered in the afternoon and were successfully uploaded to the SFTP server.
To avoid data duplication or tampering with some manual steps that you may have taken by generating on-demand reports in RC3, not all reports were re-triggered at this time. Please reach out to our support team if you would like us to re-trigger some of those reports, and we can certainly do that for you.

The root cause for this issue has been completely resolved and reports tomorrow morning will be scheduled/generated as usual. A follow up root cause analysis will be posted on this page in the next few days with more details on what happened and what we will do to prevent this from happening again in the future.

We sincerely apologize for the inconvenience and appreciate your patience through this.

MONITORING about 1 year ago - at 02/28/2023 05:05PM

We have identified the issue and we are working on re-triggering the reports that weren't delivered

INVESTIGATING about 1 year ago - at 02/28/2023 03:50PM

Order and Subscription Reports haven't been scheduled and delivered overnight. We are investigating the issue.
In the meantime, on-demand reports in RC3 are still functional and you can generate your needed reports from there directly:
https://rc3.ordergroove.com/analytics/exports

Thank you for your patience

The easiest way to monitor Ordergroove and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime