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Outage in Ordergroove

Delay in Subscription Creation processing

Resolved Minor
July 12, 2024 - Started over 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

We have identified a delay in our subscription creation processing due to higher volume than usual. We are looking into this and scaling up our infrastructure in order to process subscriptions in the queue faster.
Components affected
Ordergroove Subscription Creation

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/12/2024 10:41PM

The incident has been resolved and the backlog has been entirely processed.

We apologize for the delay in processing subscription creations, we have identified multiple steps to prevent this incident from happening again and we will prioritize those items to prevent any reoccurrence.

IDENTIFIED over 1 year ago - at 07/12/2024 03:17PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/12/2024 01:20PM

We have identified a delay in our subscription creation processing due to higher volume than usual. We are looking into this and scaling up our infrastructure in order to process subscriptions in the queue faster.

Latest Ordergroove outages

We are experiencing a performance degradation in the API response times - about 16 hours ago
Shopify Order Placement - about 2 months ago
Partial Outage: SFTP Report Generation Delays - about 2 months ago
Analytics page not loading consistently on Ordergroove Dashboard - 3 months ago
Products showing as out of stock in Ordergroove - 3 months ago

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