Outage in Ordergroove

Ordergroove Analytics Dashboard not showing data

Resolved Minor
April 12, 2024 - Started 20 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing an issue impacting the loading of analytics data for some users on our Dashboard. Our team is taking immediate steps to restore normal functionality. We will provide further updates as soon as the issue is fully addressed.
Components affected
Ordergroove Data Reports
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/12/2024 05:43PM

We are pleased to inform you that the incident affecting the loading of analytics data has been successfully resolved. Analytics services are now operating as expected for all merchants.
Users who are currently logged in to the Ordergroove Dashboard may need to log out and then log back in to ensure visibility of the analytics data.
Should you encounter any further issues or have any questions, please do not hesitate to reach out to our support team (support@ordergroove.com)

INVESTIGATING 20 days ago - at 04/12/2024 04:26PM

We are currently experiencing an issue impacting the loading of analytics data for some users on our Dashboard. Our team is taking immediate steps to restore normal functionality. We will provide further updates as soon as the issue is fully addressed.

Latest Ordergroove outages

Slight delay in subscription creation - about 2 months ago
Shopify subscription creation delay - 2 months ago
Issues with syncing payment updates from Shopify - 3 months ago
The link to access the Subscription Manager redirects to the login page - 3 months ago
Analytics and Reporting is down - 6 months ago

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