Outage in Ordergroove

The link to access the Subscription Manager redirects to the login page

Resolved Minor
January 19, 2024 - Started 3 months ago - Lasted about 4 hours
Official incident page

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Outage Details

For Shopify merchants, the link redirects to the login page instead of the Subscription Manager. We are currently investigating and reaching out to Shopify support for more information.
Components affected
Ordergroove Shopify - Customer SMI (Subscription Management Interface)
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/19/2024 07:51PM

Shopify has implemented a fix for this. We are going to close this incident since we confirmed that the subscription manager is back to normal for everyone now. Feel free to check Shopify's status page or reach out to Shopify for more details on this issue.
https://www.shopifystatus.com/

Thank you for your patience!

IDENTIFIED 3 months ago - at 01/19/2024 04:35PM

It seems that this issue has been introduced yesterday by a change on the Shopify side on the Proxy URL page. Shopify's support is aware of this issue and Shopify's team is working on it.

INVESTIGATING 3 months ago - at 01/19/2024 03:52PM

For Shopify merchants, the link redirects to the login page instead of the Subscription Manager. We are currently investigating and reaching out to Shopify support for more information.

Latest Ordergroove outages

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Slight delay in subscription creation - about 2 months ago
Shopify subscription creation delay - 2 months ago
Issues with syncing payment updates from Shopify - 3 months ago
Analytics and Reporting is down - 6 months ago

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