Outage in OttoLearn

Content Search Degraded Performance

Resolved Minor
August 08, 2023 - Started 9 months ago - Lasted 1 day
Official incident page

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Outage Details

We identified an issue with our content search which caused the service to go offline at 3:00 PM CT yesterday (Aug. 7) for approximately 30 minutes. The content search service is now back online in read-only mode. This means that any updates to content that occurred as of 3:00 PM CT yesterday will not be reflected in the search results. This does not impact the availability of content to learners. We will provide further updates as they become available while we work to fully restore the search functionality.
Components affected
OttoLearn Learner App OttoLearn Admin App
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/09/2023 04:42PM

The content search functionality is fully operational again, and all content updates have been fully indexed.

IDENTIFIED 9 months ago - at 08/08/2023 02:03PM

We identified an issue with our content search which caused the service to go offline at 3:00 PM CT yesterday (Aug. 7) for approximately 30 minutes. The content search service is now back online in read-only mode. This means that any updates to content that occurred as of 3:00 PM CT yesterday will not be reflected in the search results. This does not impact the availability of content to learners.

We will provide further updates as they become available while we work to fully restore the search functionality.

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