Outage in Overleaf

PDF rendering errors

Resolved Minor
April 05, 2024 - Started 28 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating reports that PDFs are not rendering for some users.
Components affected
Overleaf Compiles
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 04/05/2024 07:36PM

The issue has been fully resolved. Users who switched their PDF viewer to "Browser" as a workaround can switch it back to "Overleaf".

MONITORING 28 days ago - at 04/05/2024 06:35PM

We have identified the issue and a fix have been implemented. Refreshing the page should restore the PDF rendering. If you changed your PDF Viewer to "Browser" you can change it back to "Overleaf".

INVESTIGATING 28 days ago - at 04/05/2024 04:57PM

We're still investigating the issue. Some users are reporting that switching "PDF Viewer" from "Overleaf" to "Browser" in the Overleaf Menu solves the issue. Details can be found here: https://www.overleaf.com/learn/how-to/Changing_PDF_viewer

INVESTIGATING 28 days ago - at 04/05/2024 04:31PM

We are investigating reports that PDFs are not rendering for some users.

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