Number of Incidents
41 outages
Since last incident
2 days
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Minor · started 1 day ago
Outage for Strata Cloud Manager - Prisma Access Application & Threats Page
We are currently experiencing an issue where the Monitor --> Application and Threat pages aren't accurately rendered. This affects both Cloud Managed and Panorama Managed Customers. There is no dataplane impact and this affects the observability stack for the customers. The Engineering team have identified the issue and are working towards rolling out the fix. The expected ETA for completely rolling out the fix is Oct 3, 05:00 AM UTC. Please reach out to the support team if you have any questions. The next update will be shared by Sept 30th 00:00 UTC.
Major · started 1 day ago
New Onboardings Failing for Gdrive SaaS Security Cloud App - EU region only
The engineering team is actively engaged and working with our Google partners to rectify the issue. Service downtime for new onboardings is deeply regretted.
Minor · started 2 days ago
We are investigating an issue with one of our core components. Data scanning is currently stopped.
Minor · started 3 days ago
Issue with Admin push in Strata Cloud Manager
We have identified an issue when pushing admin-specific configuration changes from Strata Cloud Manager. We are temporarily disabling this functionality starting Tuesday, Sept 26th 2023. We expect to resolve the issue and restore admin-based configuration push functionality on Friday, October 13, 2023. Please plan your configuration pushes accordingly. We apologize for the inconvenience
Minor · started 2 months ago
GlobalProtect 5.2 and 5.1 End of Engineering Dates
Customers running GlobalProtect 5.2.X or 5.1.X are requested to consider upgrading GlobalProtect to 6.0.X and above. EoE/EoL dates for GlobalProtect 5.2 and 5.1 are published in the below link: https://www.paloaltonetworks.com/services/support/end-of-life-announcements/end-of-life-summary#globalprotect Please reach out to the Palo Alto Networks team if you have any further questions or require assistance
Minor · started 2 months ago
SAML, MFA and login failures for Prisma Access users
Some users may experience issues connecting to the Prisma Access service, since one of the IDP providers providing support for SAML, MFA and login authentication services is experiencing a service degradation. The service provider has been engaged and the issue is actively being looked into. The next update will be shared by July 20th 00:00 UTC
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