Palo Alto Networks

Palo Alto Networks Status

Ongoing Unable to determine cloud account status

We are currently investigating an issue with network error on Prisma Cloud Impact : Currently the "Cloud Accounts" Status page shows RED. Current s...

about 9 hours ago Official incident report
Don't miss the next Palo Alto Networks incident! Easily monitor 30 external services that your business relies on for only $7/month.

Stats

1 incidents in the last 7 days

19 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: about 9 hours ago

Latest Incidents

Last 30 days

24/03
25/03
26/03
27/03
28/03
29/03
30/03
31/03
01/04
02/04
03/04
04/04
05/04
06/04
07/04
08/04
09/04
10/04
11/04
12/04
13/04
14/04
15/04
16/04
17/04
18/04
19/04
20/04
21/04
22/04
23/04

Ongoing AutoFocus Ingestion Delay

Since March 30th 2 am PST, several AutoFocus services have been facing high latencies and throttling in the network communication between datacenter and GCP across the globe. This has caused delays in ingestion across different integrations and frequent API failures. We are constantly working with the network teams on both ends.

Ongoing Panorama On-Boarded Firewall Certificate Issue (Cortex Data Lake)

Urgent message for Cortex Data Lake customers with firewalls onboarded via Panorama. Please read this Customer Advisory for more information. https://live.paloaltonetworks.com/t5/customer-advisories/panorama-on-boarded-firewall-certificate-issue-cortex-data-lake/ta-p/328630

Ongoing Prisma Access Egress IP Address Optimizations

Palo Alto Networks will be implementing IP address optimizations throughout 2021 to improve the overall experience for our Prisma Access customers. Please read more about it here.

Ongoing Planned upgrade notification for 2.0 Prisma Access Dataplane

Scheduled: Our goal is to minimize the impact on your network traffic, and we make every effort to perform the upgrades at a time that is minimally disruptive to your organization. With this data-plane upgrade, you will have the flexibility to select which Prisma Access location(s) to first perform the Dataplane upgrade along with the upgrade time window. A walkthrough of the upgrade process is available here. To receive active communication on your Dataplane upgrade schedule, provide your upgrade preference and receive notifications during the upgrade process, you must subscribe to Insights notifications. If you have already subscribed to receive alert notifications on Insights before Feb 26th, 2021 you will be notified 21 days before the scheduled Dataplane upgrade via email notifications and Insights alerts. Before the upgrade, please take the following action for IP Allow Listing: Please continue to allow list both your Active and Reserved Public IPs in all of your local and 3rd party/SaaS IP allow lists. As a reminder, your current IPs can be obtained by using the API. Documentation on how to use the API can be found here. If you use Panorama to manage the Prisma Access environment, after all your Prisma Access locations have been upgraded, a new Cloud Services plugin will become available to you. Once available, you have 15 days to upgrade your existing plugin.

Resolved Prisma Cloud Data Security occasional performance impact to file scans

The PCDS scan service is experiencing intermittent failure when submitting files for scan. Failed scan attempts are re-tried periodically until they succeed. We expect no data loss. The problem is identified and the solution will be implemented ASAP.

Resolved WildFire Issue

WildFire is currently experiencing an issue in the UK cloud. We are actively working on this issue and will provide another update by 11PM UTC with further details. Customer Impact: API key submission denial and delay of sample processing. Workaround: N/A

Resolved DLP (NGFW) NAM Issue

We noticed an issue with the DLP Service in NAM region for NGFW around 12:30 PM UTC on 13-Apr-2021 and we have applied a fix for the problem. Currently we are monitoring the service status.

Resolved WildFire Issue

WildFire is currently experiencing an issue in the US cloud. We are actively working on this issue and will provide another update by 6PM UTC with further details. Customer Impact: Delay of sample processing. Workaround: N/A

Resolved WildFire Issue

WildFire is currently experiencing an issue in the EU cloud. We are actively working on this issue and will provide another update by 5PM UTC with further details. Customer Impact: Delay of sample processing Workaround: N/A

Trusted by teams from all over the world

Services Available
764
Incidents registered
45105
Monitoring Incidents
72

Ready to dive in? Start using IsDown today.

Sign up for free