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We continuously monitor the official Palo Alto Networks status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Palo Alto Networks outages.
Minor · started about 2 hours ago
Prisma Access is currently experiencing intermittent autoscale failures.
Prisma Access is currently experiencing intermittent autoscale failures. Our engineering team is currently investigating the issue. We apologize for the inconvenience and we appreciate your patience as we work towards resolving the issue. The next update will be shared by March 30, 11:00 UTC
Major · started about 14 hours ago
Prisma Access Cloud Management Configuration Push Failure
Some Prisma Access Cloud Management customers may see failures saying “Configuration Transformation failed”. We are currently investigating the issue.
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Minor · started 2 months ago
ChatGPT Access Issues for Prisma Access
Some users may see Access Denied when attempting to access https://chat.openai.com with Cloudflare Error code 1020, we are working with OpenAI to address this issue with affected IPs. In order to unblock users affected by this issue, the below workarounds are applicable: Split tunnel Traffic: https://docs.paloaltonetworks.com/globalprotect/9-1/globalprotect-admin/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways Traffic steering: https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/prisma-access-advanced-deployments/service-connection-advanced-deployments/use-traffic-forwarding-rules-with-service-connections/traffic-steering Add security policy for QUIC application: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000samOCAQ
Minor · started 2 months ago
Use the New SASE Status Page For Prisma Access Status and Updates
Palo Alto Networks has a new page to view Prisma Access status, https://sase.status.paloaltonetworks.com/, that replaces the https://status.paloaltonetworks.com/ page. While the historical Prisma Access related metrics within the current status page will be available until September 2023, Palo Alto Networks recommends that you start using the https://sase.status.paloaltonetworks.com/ page and Subscribe to Updates now, in order to get updates for Prisma Access specific incidents, metrics and announcements. This SASE status page has these features: Provides you with a 12 month outlook for upcoming Prisma Access events using either a calendar or list view. Shows Insights and Autonomous DEM status, as well as Prisma Access status for Fedramp environments Allows you to view the status of all of Palo Alto Networks SASE products. In addition, incremental improvements will be made to this status page to include incidents and announcements from other SASE-related products/services. ...
Minor · started 2 months ago
Prisma Access (Panorama Managed) Minimum 3.2 Plugin Required by February 28, 2023 EOD Pacific Time (Not applicable for FedRamp Moderate)
Starting March 1, 2023, a minimum Cloud Services version of 3.2 plugin will be required to successfully commit to your Prisma Access instances. Commits from earlier versions of the plugin will not be successful. If an upgrade of the plugin is required for your Prisma Access deployment, be sure to leverage the plugin upgrade path listed in the 3.2 Release Notes, the Changes to Default Behavior for 3.2, and the supported Panorama versions for each Cl...
Major Resolved · about 19 hours ago · lasted about 1 hour
AutoFocus Issue
AutoFocus is currently experiencing an issue. We are actively working on this issue and will provide another update by 17:00 UTC with further details. Customer Impact: The AutoFocus UI and API are unavailable Workaround: N/A
Minor Resolved · about 23 hours ago · lasted about 2 hours
WildFire Issue
WildFire is currently experiencing an issue in India cloud. We are actively working on this issue and will provide another update by 14:00 UTC with further details. Customer Impact: Delay in sample processing Workaround: NA
User-reported problems for Palo Alto Networks in the last 12 hours. It's a collection of user reports from different sources.
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