Outage in Palo Alto Networks

Cloud NGFW Issue in AWS US-East-1

Resolved Minor
October 12, 2022 - Started about 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We encountered an issue with Cloud NGFW resources hosted on US-East-1, and a few NGFW resources were deleted. Impacted customers have been notified via email using the addresses configured in the onboarding process. We are working diligently with the AWS Firewall Manager team and the impacted customers to recreate the Cloud NGFW resources and endpoints. The next update will be provided by October 13, 2022 03:00 UTC. Please contact the Palo Alto Networks Cloud NGFW Support Center (LIVE community page) if you are experiencing any issues. https://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 10/12/2022 11:33PM

We encountered an issue with Cloud NGFW resources hosted on US-East-1, and a few NGFW resources were deleted. Impacted customers have been notified via email using the addresses configured in the onboarding process. We are working diligently with the AWS Firewall Manager team and the impacted customers to recreate the Cloud NGFW resources and endpoints. The next update will be provided by October 13, 2022 03:00 UTC. Please contact the Palo Alto Networks Cloud NGFW Support Center (LIVE community page) if you are experiencing any issues.

https://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW

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