Outage in Palo Alto Networks

AutoFocus Issue

Resolved Major
August 02, 2023 - Started 9 months ago - Lasted about 6 hours
Official incident page

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Outage Details

AutoFocus is currently experiencing an issue affecting XSOR customers. We are actively working on this issue and will provide another update by 20:00 UTC with further details. Customer Impact: XSOR customers are seeing this error message: "AutoFocus V2 returned error" while viewing their IOC feed. Workaround: N/A
Components affected
Palo Alto Networks AutoFocus
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/03/2023 12:06AM

This incident has been resolved.

MONITORING 9 months ago - at 08/02/2023 09:48PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 months ago - at 08/02/2023 08:07PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 months ago - at 08/02/2023 06:15PM

AutoFocus is currently experiencing an issue affecting XSOR customers. We are actively working on this issue and will provide another update by 20:00 UTC with further details.

Customer Impact: XSOR customers are seeing this error message: "AutoFocus V2 returned error" while viewing their IOC feed.

Workaround: N/A

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