Outage in PandaDoc

Unable to work on the documents

Resolved Major

February 08, 2023 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating the issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

Components affected

PandaDoc Application PandaDoc Sending and Opening Documents

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/08/2023 12:49PM

We're all set! If you continue to experience any issues with the platform, please reach out to us at support@pandadoc.com.

MONITORING about 3 years ago - at 02/08/2023 12:33PM

We have resolved the issue and PandaDoc users should now be able to work with the documents.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

INVESTIGATING about 3 years ago - at 02/08/2023 12:12PM

Thank you for your patience! Our development team is already hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.

INVESTIGATING about 3 years ago - at 02/08/2023 11:46AM

We are actively investigating the issue.
Please check back here for updates, and we appreciate your patience while we get this resolved.

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