Outage in Panther Labs

Tor Lookup Table Errors Feb 14 2023

Resolved Minor
February 14, 2023 - Started about 1 year ago - Lasted about 19 hours
Official incident page

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Outage Details

Panther has identified an issue with our Tor Exit Node Lookup Table that is causing the Lookup Table to fail to update. This will prevent some users from uploading new or updated detections via panther_analysis_tool or via the Bulk Uploader in the Panther Console. We have developed a fix for this issue and are currently testing it. We will update this incident as our remediation process continues. Other components of Panther, including real-time detection and alert delivery, are functioning normally at this time.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/15/2023 03:46PM

Our team has deployed the patch containing the fix for this issue to all customer accounts. Our tests indicate that the issue has been resolved and customers are no longer affected. We will continue to monitor for any potential customer impact over the next several hours.

IDENTIFIED about 1 year ago - at 02/15/2023 01:41AM

Our team has completed testing the fix for this issue. To ensure that the deployment goes smoothly and without errors, we will begin deploying the fix to customers tomorrow morning during US Eastern hours. We will provide another update when we have additional information to share.

IDENTIFIED about 1 year ago - at 02/14/2023 09:11PM

Panther has identified an issue with our Tor Exit Node Lookup Table that is causing the Lookup Table to fail to update. This will prevent some users from uploading new or updated detections via panther_analysis_tool or via the Bulk Uploader in the Panther Console.

We have developed a fix for this issue and are currently testing it. We will update this incident as our remediation process continues.

Other components of Panther, including real-time detection and alert delivery, are functioning normally at this time.

Latest Panther Labs outages

Ingestion Filter Issue - about 14 hours ago
Detection Upload Errors - 4 months ago

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