Is paygate Down?

paygate Status is Operational

Latest paygate Outages

Check the stats and details of the latest paygate outages and issues

0 Outages in the last 7 days
0 Outages in the last 30 days
35 Days since last incident

Major Resolved · about 1 month ago · lasted 4 days

SMS Delivery Delay to UK

Our down stream SMS provider is experiencing SMS delivery delays when sending messages to UK O2, Vodafone and H36 networks. Our SMS provider is working with their carrier partner to resolve the issue. Our carrier provider will provide another update in 2 hour or as soon as more information becomes available and we will update you.

Major Resolved · 8 months ago · lasted less than a minute

Planned maintenance on paygate Enterprise platform - Service unavailable due to system updates

We have scheduled essential maintenance on Monday 11th April 2022 between 07:30 am and 08:30 am GMT. During this time our systems will be unavailable to use. We apologies for any inconvenience this may cause. If you have any questions please do not hesitate to contact us on [email protected]

Major Resolved · 9 months ago · lasted 14 days

Planned Maintenance on Version 3 platform - Service unavailable due to system updates

We have scheduled essential maintenance on Tuesday 15th March 2022 between 07:30 am and 08:00 am GMT. During this time our systems will be unavailable to use. We apologies for any inconvenience this may cause. If you have any questions please do not hesitate to contact us on [email protected]

Major Resolved · 10 months ago · lasted about 2 months

Planned Maintenance

We have scheduled a software update on Thursday 3rd February 2022 between 08:00 and 08:45 GMT. This update will add in the new browser plugin support for Firefox, Chrome and Edge. During this time our systems will be unavailable to use. We apologise for any inconvenience this may cause.

Major Resolved · 10 months ago · lasted 2 months

BACS Submission Error

We are aware of the issue where users are receiving a submission error stating _'The submission with your reference 'number' has been rejected by BACS due to a serious error. No submission report could be created please contact support before re approving the submission.'_ when submitting a file. This is a known issue due to BACS payment service being unavailable. BACS are currently investigating this issue as a priority. We will continue to work with BACS UK and provide an update by 1pm or as soon as possible. We apologies for any inconvenience this may cause.

Major Resolved · 11 months ago · lasted 2 months

Temporary performance issue when submitting a file

We are aware that some users are experiencing intermittent issues when submitting a file. Our team has been working on a fix as a priority. A fix will be applied by tonight. We will keep you updated. Please continue submitting files as usual, if an error is received kindly re submit. We apologies for any inconvenience this may cause.

Major Resolved · 11 months ago · lasted 3 months

Planned Maintenance - System updates

We have scheduled a software update on Wednesday 12 January 2022 between 08:00 and 08:45 GMT to introduce ability to sign submissions, download reports, and use Restricted File Browser and USB tokens with Google Chrome, Firefox and Microsoft Edge browsers. During this time our systems will be unavailable to use. We apologies for any inconvenience this may cause.

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