Is paygate Down?

paygate Status is Operational

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paygate Outages

0 Outages in the last 7 days
0 Outages in the last 30 days
77 Days since last incident

Resolved Major Planned maintenance on paygate Enterprise platform - Service unavailable due to system updates

We have scheduled essential maintenance on Monday 11th April 2022 between 07:30 am and 08:30 am GMT. During this time our systems will be unavailable to use. We apologies for any inconvenience this may cause. If you have any questions please do not hesitate to contact us on [email protected]

3 months ago

Resolved Major Planned Maintenance on Version 3 platform - Service unavailable due to system updates

We have scheduled essential maintenance on Tuesday 15th March 2022 between 07:30 am and 08:00 am GMT. During this time our systems will be unavailable to use. We apologies for any inconvenience this may cause. If you have any questions please do not hesitate to contact us on [email protected]

3 months ago

Resolved Major Planned Maintenance

We have scheduled a software update on Thursday 3rd February 2022 between 08:00 and 08:45 GMT. This update will add in the new browser plugin support for Firefox, Chrome and Edge. During this time our systems will be unavailable to use. We apologise for any inconvenience this may cause.

5 months ago

Resolved Major BACS Submission Error

We are aware of the issue where users are receiving a submission error stating _'The submission with your reference 'number' has been rejected by BACS due to a serious error. No submission report could be created please contact support before re approving the submission.'_ when submitting a file. This is a known issue due to BACS payment service being unavailable. BACS are currently investigating this issue as a priority. We will continue to work with BACS UK and provide an update by 1pm or as soon as possible. We apologies for any inconvenience this may cause.

5 months ago

Resolved Major Temporary performance issue when submitting a file

We are aware that some users are experiencing intermittent issues when submitting a file. Our team has been working on a fix as a priority. A fix will be applied by tonight. We will keep you updated. Please continue submitting files as usual, if an error is received kindly re submit. We apologies for any inconvenience this may cause.

6 months ago

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Frequently Asked Questions

Is paygate down today?
paygate seems to be up and running. We've updated the status 8 minutes ago.
I'm having issues with paygate, but the status is OK. What's going on?
There are a few things you can try:
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You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when paygate has issues.
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Contact us, and we'll add it ASAP.

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