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We continuously monitor the official paygate status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last paygate outages.
Major Resolved · 20 days ago · lasted about 4 hours
Good morning, We are aware of the issue where users are receiving an error stating, 'The processing day in your submission has already passed. The submission will be processed on the current processing day.' after submitting a file. This is a known issue to BACS payment services and they are currently investigating this issue as a priority. We will continue to work with BACS UK and provide you an update by 2pm today or as soon as possible. Please accept our apologies for any inconvenience this may cause. Kind regards, Team paygate
Major Resolved · 5 months ago · lasted 4 days
Our down stream SMS provider is experiencing SMS delivery delays when sending messages to UK O2, Vodafone and H36 networks. Our SMS provider is working with their carrier partner to resolve the issue. Our carrier provider will provide another update in 2 hour or as soon as more information becomes available and we will update you.
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Major Resolved · 12 months ago · lasted less than a minute
Planned maintenance on paygate Enterprise platform - Service unavailable due to system updates
We have scheduled essential maintenance on Monday 11th April 2022 between 07:30 am and 08:30 am GMT. During this time our systems will be unavailable to use. We apologies for any inconvenience this may cause. If you have any questions please do not hesitate to contact us on [email protected]
Major Resolved · about 1 year ago · lasted 14 days
Planned Maintenance on Version 3 platform - Service unavailable due to system updates
We have scheduled essential maintenance on Tuesday 15th March 2022 between 07:30 am and 08:00 am GMT. During this time our systems will be unavailable to use. We apologies for any inconvenience this may cause. If you have any questions please do not hesitate to contact us on [email protected]
Major Resolved · about 1 year ago · lasted about 2 months
Planned Maintenance
We have scheduled a software update on Thursday 3rd February 2022 between 08:00 and 08:45 GMT. This update will add in the new browser plugin support for Firefox, Chrome and Edge. During this time our systems will be unavailable to use. We apologise for any inconvenience this may cause.
Major Resolved · about 1 year ago · lasted 2 months
BACS Submission Error
We are aware of the issue where users are receiving a submission error stating _'The submission with your reference 'number' has been rejected by BACS due to a serious error. No submission report could be created please contact support before re approving the submission.'_ when submitting a file. This is a known issue due to BACS payment service being unavailable. BACS are currently investigating this issue as a priority. We will continue to work with BACS UK and provide an update by 1pm or as soon as possible. We apologies for any inconvenience this may cause.
Major Resolved · about 1 year ago · lasted 2 months
Temporary performance issue when submitting a file
We are aware that some users are experiencing intermittent issues when submitting a file. Our team has been working on a fix as a priority. A fix will be applied by tonight. We will keep you updated. Please continue submitting files as usual, if an error is received kindly re submit. We apologies for any inconvenience this may cause.
User-reported problems for paygate in the last 12 hours. It's a collection of user reports from different sources.
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