Is paygate down?

paygate current official status is Up and running

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paygate Latest Stats, Incidents, and Reports

1
Incidents in the last 7 days
3
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Major BACS Submission Error

We are aware of the issue where users are receiving a submission error stating _'The submission with your reference 'number' has been rejected by BACS due to a serious error. No submission report could be created please contact support before re approving the submission.'_ when submitting a file. This is a known issue due to BACS payment service being unavailable. BACS are currently investigating this issue as a priority. We will continue to work with BACS UK and provide an update by 1pm or as soon as possible. We apologies for any inconvenience this may cause.

Resolved Major Temporary performance issue when submitting a file

We are aware that some users are experiencing intermittent issues when submitting a file. Our team has been working on a fix as a priority. A fix will be applied by tonight. We will keep you updated. Please continue submitting files as usual, if an error is received kindly re submit. We apologies for any inconvenience this may cause.

Resolved Major Planned Maintenance - System updates

We have scheduled a software update on Wednesday 12 January 2022 between 08:00 and 08:45 GMT to introduce ability to sign submissions, download reports, and use Restricted File Browser and USB tokens with Google Chrome, Firefox and Microsoft Edge browsers. During this time our systems will be unavailable to use. We apologies for any inconvenience this may cause.

Resolved Major Emergency Maintenance SMS Delivery

Our down stream SMS provider has scheduled an emergency maintenance on Wednesday 17th November 2021 from 11am GMT to 12:30pm GMT on 18th November 2021. During the maintenance window users may experience intermittent delays delivering SMS to and from 3 UK handsets. We shall continue to work with our SMS provider and keep you updated. We apologies for any inconvenience this may cause.

Resolved Major Planned Maintenance SMS Delivery

Our down stream SMS provider has scheduled emergency maintenance on 16th November 2021 from 10pm until 17th November 2021 10am GMT. During the maintenance window users may experience SMS delivery delays on UK Vodafone network only. We shall continue to work with our SMS provider and keep you updated. We sincerely apologies for any inconvenience this may cause.

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Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.

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FAQ

Is paygate down?
paygate seems to be up and running. We're updating the status regularly.
I'm having issues with paygate, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when paygate is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when paygate has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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