Outage in PayPlug

Incident terminaux de paiement NEXO / Payment terminal incident NEXO

Resolved Major
February 03, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

---------------------------------------------------------- FR Un incident impacte les transactions des terminaux de paiement opérant sur Nexo (matériel PAX), nous investiguons pour rétablir la situation au plus vite. EN An incident affects payment terminal transactions processed on Nexo protocol (usually PAX terminals) Our technical team is investigating to restore the situation as quickly as possible.
Components affected
PayPlug Paiement en magasin
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/03/2024 01:13PM

FR
Les services sont pleinement restaurés depuis 13h41 UTC+1.
Un post-mortem sera publié rapidement.

EN
Services have been fully restored since 13h41 (1:41pm) UTC+1.
A post-mortem will be updated shortly.

MONITORING 3 months ago - at 02/03/2024 01:01PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 02/03/2024 12:46PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 02/03/2024 12:45PM

FR
La cause de l'incident a été identifiée, nos équipes travaillent à la pleine restauration des services.

EN
The incident cause has been identified, and our teams are working to restore full service.

INVESTIGATING 3 months ago - at 02/03/2024 12:25PM

FR
Les équipes techniques sont pleinement mobilisées, nous poursuivons l'investigation pour rétablir les services au plus vite.

EN
Our technical teams are fully mobilized and we are continuing our investigations to restore services as quickly as possible.

INVESTIGATING 3 months ago - at 02/03/2024 12:04PM

FR
Les équipes techniques sont pleinement mobilisées, nous poursuivons l'investigation pour rétablir les services au plus vite.

EN
Our technical teams are fully mobilized and we are continuing our investigations to restore services as quickly as possible.

INVESTIGATING 3 months ago - at 02/03/2024 11:35AM

----------------------------------------------------------

FR
Un incident impacte les transactions des terminaux de paiement opérant sur Nexo (matériel PAX), nous investiguons pour rétablir la situation au plus vite.

EN
An incident affects payment terminal transactions processed on Nexo protocol (usually PAX terminals)
Our technical team is investigating to restore the situation as quickly as possible.

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