Outage in PayPlug

INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions / Perturbazioni della piattaforma di pagamento

Resolved Major
July 29, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

FR Nous avons identifié des difficultés sur le processing de paiements. L'incident est en cours d'analyse. EN We have identified ongoing difficulties on the payment processing. An investigation is in progress. IT Abbiamo identificato delle difficoltà nell'elaborazione dei pagamenti. L'incidente è in fase di analisi.
Components affected
PayPlug API de Paiement | Payment API PayPlug Portail | Portal PayPlug Demande de paiement | Payment request PayPlug Paiement en magasin

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/29/2025 02:17PM

TSR-2090
- Début / Start / Inizio : 29/07/2025 14h43 CEST.
- Fin / End /fine : 29/07/2025 15h08 CEST.
- Catégorie / Category / Categoria: Production Processing
- Responsabilité / Responsibility / Responsabilità : Payplug
- Priorité / Priority / Priorità: P2

FR
Un correctif a été appliqué.
Le service a été rétabli.

EN
A fix has been applied.
The service has been restored.

IT
È stata applicata una correzione.
Il servizio è stato ripristinato.

MONITORING 3 months ago - at 07/29/2025 01:14PM

TSR-2090
- Début / Start / Inizio : 29/07/2025 14h43 CEST.
- Fin / End /fine : En cours / Ongoing / In corso.
- Catégorie / Category / Categoria: Production Processing
- Responsabilité / Responsibility / Responsabilità : Payplug
- Priorité / Priority / Priorità: P2

FR
Le service revient progressivement en nominal depuis 15h08.
Nous continuons de monitorer le service.

EN
Nominal service has been observed since 3:08pm.
We are continuing to monitor the service.

IT
Il servizio sta tornando progressivamente alla normalità dalle 15:08.
Continuiamo a monitorare il servizio.

INVESTIGATING 3 months ago - at 07/29/2025 12:57PM

FR

Nous avons identifié des difficultés sur le processing de paiements.
L'incident est en cours d'analyse.

EN

We have identified ongoing difficulties on the payment processing.
An investigation is in progress.

IT

Abbiamo identificato delle difficoltà nell'elaborazione dei pagamenti.
L'incidente è in fase di analisi.

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