Outage in PayU Latam

Degradation with Payment PAGOEFECTIVO in PERU

Resolved Major
April 17, 2024 - Started 15 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 10:20 GMT - 5 we are having problems with PAGOEFECTIVO in PERU for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/17/2024 04:03PM

Dear Customer,



Since the 10:55 GMT-5 the problem has been solved, PAGOEFECTIVO in PERU for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 15 days ago - at 04/17/2024 03:37PM

Dear Customer



Since 10:20 GMT - 5 we are having problems with PAGOEFECTIVO in PERU for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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