Number of Incidents
4 outages
Since last incident
9 days
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Minor · 9 days ago · lasted about 2 hours
We have noticed an increase in password reset errors since this morning. Our teams are currently investigating the problem to determine its cause and correct it. Nous avons constaté une augmentation des erreurs de réinitialisation de mot de passe depuis ce matin. Nos équipes travaillent actuellement sur ce problème afin d'en déterminer la cause et de le corriger.
Minor · 16 days ago · lasted about 5 hours
[EU] Latencies on the request assignments of the Request Manager application
(European servers only) We are experiencing a slowdown in the assignment of requests in the Request Manager application. Our teams have found the root cause, actions are underway to resolve it.
Minor · 28 days ago · lasted 2 days
[EU] Degraded performances on Document Manager
(European servers only) We are seeing degraded performance on the Document Manager application. The consequences may be longer than normal response times or sporadic error messages. Our teams are currently investigating the problem to determine where the problem lies and fix it.
Minor · 29 days ago · lasted 3 days
[EU] Latencies on the request assignments of the Request Manager application
(European servers only) We are experiencing a slowdown in the assignment of requests in the Request Manager application. Our teams are currently investigating the problem to determine its cause and correct it.
Minor · about 1 month ago · lasted 9 days
[US] Degraded performances on Atlanta Servers
Alert for US customers hosted on our Atlanta servers only. We are currently experiencing degraded performance on our Atlanta servers. The consequences may be longer than normal response times or sporadic error messages on Document Manager and its related features. Our teams are currently investigating.
Major · 2 months ago · lasted 9 days
An anomaly has been detected in the sending of SMS to the United States and Canada for several days. This follows a change in regulations in these territories to protect users against fraud and phishing in particular. We are in contact with our service provider in charge of sending SMS to resolve this problem as quickly as possible. // Une anomalie a été detectée au niveau de l'envoi des SMS vers les Etats-Unis et le Canada depuis plusieurs jours. Cela fait suite à une évolution de la réglementation sur ces territoires pour la protection des utilisateurs contre les fraudes et le phishing notamment. Nous sommes en contact avec notre prestataire en charge de l'envoi des SMS pour résoudre ce problème au plus vite.
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