Outage in UKG

[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées

Resolved Minor

September 02, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

Our applications are currently experiencing sporadic slowdowns. Our teams are currently investigating. // Nos applications rencontrent actuellement des ralentissements sporadiques. Nous équipes sont en cours d'investigation.

Components affected

UKG Request Manager UKG Document Manager Core UKG Digital Process Manager UKG Knowledge Base UKG Smart Document Generation UKG eSignature UKG Employee Vault

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/03/2024 12:24PM

A patch was deployed yesterday at around 18:40 UTC to resolve the performance issues. These slowdowns are therefore considered to be over. We apologise for any inconvenience caused.

//

Un correctif a été déployé hier aux alentours de 18:40 UTC pour solutionner les problèmes de performances. Ces ralentissements sont donc considérés comme terminés. Nous vous prions de nous excuser pour la gêne occasionnée.

INVESTIGATING over 1 year ago - at 09/02/2024 10:06AM

Our applications are currently experiencing sporadic slowdowns. Our teams are currently investigating.

//

Nos applications rencontrent actuellement des ralentissements sporadiques. Nous équipes sont en cours d'investigation.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - over 1 year ago

[Staging] Partial outage on SFTP service // Service SFTP indisponible - over 1 year ago

[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - over 1 year ago

[US, ATL, TOR] Delays for Document Migration process - almost 2 years ago

Slowdown on e-Vault app // Ralentissements sur l'application e-Vault - almost 2 years ago

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