Outage in UKG

[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées

Resolved Minor
September 02, 2024 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

Our applications are currently experiencing sporadic slowdowns. Our teams are currently investigating. // Nos applications rencontrent actuellement des ralentissements sporadiques. Nous équipes sont en cours d'investigation.
Components affected
UKG Digital Process Manager UKG Knowledge Base UKG Request Manager UKG eSignature UKG Document Manager Core UKG Employee Vault UKG Smart Document Generation
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/03/2024 12:24PM

A patch was deployed yesterday at around 18:40 UTC to resolve the performance issues. These slowdowns are therefore considered to be over. We apologise for any inconvenience caused.

//

Un correctif a été déployé hier aux alentours de 18:40 UTC pour solutionner les problèmes de performances. Ces ralentissements sont donc considérés comme terminés. Nous vous prions de nous excuser pour la gêne occasionnée.

INVESTIGATING about 1 month ago - at 09/02/2024 10:06AM

Our applications are currently experiencing sporadic slowdowns. Our teams are currently investigating.

//

Nos applications rencontrent actuellement des ralentissements sporadiques. Nous équipes sont en cours d'investigation.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - 23 days ago
[Staging] Partial outage on SFTP service // Service SFTP indisponible - 25 days ago
[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - about 2 months ago
[US, ATL, TOR] Delays for Document Migration process - 2 months ago
Slowdown on e-Vault app // Ralentissements sur l'application e-Vault - 2 months ago

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