Outage in Persona

Unable to process AAMVA verifications

Resolved Minor
March 21, 2024 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

An upstream issue is preventing AAMVA verifications from being processed. We are working with our vendor to resolve the issue. No ETA is available at this point in time. We will provide updates every 30 minutes on status.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2024 08:01PM

AAMVA verification processing has returned to normal.

MONITORING about 1 month ago - at 03/21/2024 06:02PM

Our upstream vendor continues to recover. We have re-enable AAMVA checks in our system and will continue to monitor progress as our vendor moves to being completely recovered.

MONITORING about 1 month ago - at 03/21/2024 05:01PM

Our upstream sub-processor is beginning to recover. We are seeing some AAMVA verifications being processed. We will continue to work with our vendor to fully resolve the issue. No specific ETA is available at this point in time but we will continue to provide updates as the recovery process proceeds.

IDENTIFIED about 1 month ago - at 03/21/2024 04:16PM

No ETA is available at this point in time. We continue to work with our vendor on resolving this issue. Another update will be posted in 30 minutes.

IDENTIFIED about 1 month ago - at 03/21/2024 03:30PM

An upstream issue is preventing AAMVA verifications from being processed. We are working with our vendor to resolve the issue. No ETA is available at this point in time. We will provide updates every 30 minutes on status.

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