Outage in Piano Software

Elevated API Errors

Resolved Minor
November 08, 2023 - Started 6 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Piano platform is experiencing an elevated level of API and dashboard errors affecting user mining, exports, reports, increased API error rates. Our engineers are currently looking into the issue.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/08/2023 06:30PM

The incident has been resolved.

MONITORING 6 months ago - at 11/08/2023 05:26PM

A fix has been implemented and we are monitoring the results

IDENTIFIED 6 months ago - at 11/08/2023 04:12PM

The issue has been identified and fix is being worked on.

INVESTIGATING 6 months ago - at 11/08/2023 03:06PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 11/08/2023 03:04PM

Piano platform is experiencing an elevated level of API and dashboard errors affecting user mining, exports, reports, increased API error rates. Our engineers are currently looking into the issue.

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