Outage in Plivo

Delivery delay on inbound/outbound Toll-free SMS towards the US phone numbers : AT&T

Resolved Minor
February 20, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners currently observing inbound/outbound Toll-free SMS delivery delays for a small segment of phone numbers towards the US - AT&T. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #19974
Components affected
Plivo Toll-free SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/20/2023 07:47PM

This incident has been resolved.

MONITORING about 2 years ago - at 02/20/2023 06:43PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 2 years ago - at 02/20/2023 05:52PM

Dear Valued Customer,

One of our carrier partners currently observing inbound/outbound Toll-free SMS delivery delays for a small segment of phone numbers towards the US - AT&T. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#19974

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