Outage in Plivo

Delivery delays on Inbound/Outbound SMS towards phone numbers in US

Resolved Minor

April 22, 2025 - Started 12 months ago - Lasted about 15 hours
Official incident page

Incident Report

Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

Components affected

Plivo Shortcode SMS, USA & Canada Plivo Toll-free SMS, USA & Canada

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/23/2025 06:05AM

This incident has been resolved.

MONITORING 12 months ago - at 04/22/2025 03:45PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 12 months ago - at 04/22/2025 03:25PM

Dear Valued Customer,

Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US.
All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

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