Outage in Plivo

Intermittent Outbound PSTN Call Failures in South America

Resolved Minor

May 07, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Components affected

Plivo SIP Trunking, South America

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/07/2025 12:49PM

This incident has been resolved.

MONITORING 10 months ago - at 05/07/2025 12:18PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 10 months ago - at 05/07/2025 10:25AM

Dear Valued Customer,

One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service.

If you have any questions, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us

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