Outage in Plivo

Intermittent Outbound PSTN Call Failures in South America

Resolved Minor
May 07, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo SIP Trunking, South America
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/07/2025 12:49PM

This incident has been resolved.

MONITORING 2 days ago - at 05/07/2025 12:18PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 2 days ago - at 05/07/2025 10:25AM

Dear Valued Customer,

One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service.

If you have any questions, please contact Plivo Support.
Support portal: https://support.plivo.com/hc/en-us

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