Outage in Plivo

Delays in processing long code requests under 10DLC : United States(T-Mobile)

Resolved Minor
March 14, 2023 - Started about 2 years ago - Lasted 2 days
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is experiencing delays in processing long code requests. This may be queuing the request under 10DLC towards the United States, T-Mobile. We are actively working with our carrier partner to get the issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #22535
Components affected
Plivo Longcode SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/16/2023 11:05PM

This incident has been resolved.

MONITORING about 2 years ago - at 03/15/2023 04:51PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

IDENTIFIED about 2 years ago - at 03/15/2023 12:13AM

Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.

INVESTIGATING about 2 years ago - at 03/14/2023 07:55PM

Dear Valued Customer,

One of our carrier partners is experiencing delays in processing long code requests. This may be queuing the request under 10DLC towards the United States, T-Mobile.

We are actively working with our carrier partner to get the issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#22535

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