Outage in Plivo

Delivery delay on inbound/outbound Toll-free SMS towards the US phone numbers

Resolved Minor

March 29, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is currently observing inbound and outbound Toll-free SMS delivery delays for a small segment of phone numbers towards the US cellular. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/support/home #23835

Components affected

Plivo Toll-free SMS, USA & Canada

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/29/2023 06:37AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/29/2023 06:14AM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 1 year ago - at 03/29/2023 05:46AM

Dear Valued Customer,

One of our carrier partners is currently observing inbound and outbound Toll-free SMS delivery delays for a small segment of phone numbers towards the US cellular. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#23835

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