Outage in Plivo

Call failures on inbound voice towards Puerto Rico phone numbers.

Resolved Minor
August 23, 2023 - Started 8 months ago - Lasted about 12 hours
Official incident page

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Outage Details

Dear Valued Customer, Our carrier partner is observing minor inbound voice call failures towards Puerto Rico phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #36766
Components affected
Plivo Voice, South America
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/23/2023 10:47PM

This incident has been resolved.

MONITORING 8 months ago - at 08/23/2023 07:44PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 8 months ago - at 08/23/2023 11:05AM

Dear Valued Customer,

Our carrier partner is observing minor inbound voice call failures towards Puerto Rico phone numbers. A small percentage of phone numbers may experience call failures.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#36766

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