Outage in Podium

10dlc A2P Messaging Registration Delays

Resolved Minor
April 26, 2024 - Started 11 days ago - Lasted 9 days

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Outage Details

We've identified an issue with a third-party carrier where there are delays in configuring numbers onto 10dlc A2P messaging routes. This may impact your ability to send messages on newly assigned Texting Numbers or new 10dlc A2P Business registrations. We'll be working with our carrier partner on this for resolution.
Components affected
Podium Messaging
Latest Updates ( sorted recent to last )
IDENTIFIED 11 days ago - at 04/26/2024 05:45PM

We've identified an issue with a third-party carrier where there are delays in configuring numbers onto 10dlc A2P messaging routes. This may impact your ability to send messages on newly assigned Texting Numbers or new 10dlc A2P Business registrations. We'll be working with our carrier partner on this for resolution.

IDENTIFIED 11 days ago - at 04/26/2024 11:38PM

Our carrier partner is still working through this issue. We expect this issue to persist throughout the weekend. Customers impacted by the delays may see messaging improvements sooner.

IDENTIFIED 8 days ago - at 04/29/2024 02:50PM

Our Carrier Partner is continuing to work on a fix for this. We have seen improvements for a number of impacted users where messaging has returned to normal.Newly added numbers to be used for Texting on Podium Accounts are still likely to be impacted.

MONITORING 4 days ago - at 05/03/2024 02:38PM

Our Carrier Partner is continuing to work on a fix for this. We are still seeing improvements and will continue to monitor until we have confirmation from the carrier that we will know longer seen 10DLC A2P Messaging registration delays.

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