Outage in PrimeXBT

BEP-20 deposits and withdrawals delayed

Resolved Major
June 07, 2023 - Started 11 months ago - Lasted 1 day
Official incident page

IsDown continuously monitors the PrimeXBT status page and multiple sources to provide up-to-date information. Check back with us for the latest PrimeXBT uptime status.

Outage Details

There are delays with processing BEP-20 deposits and withdrawals (transfers over the BSC blockchain): * Some users may experience delays with processing their withdrawals over the BSC blockchain. * Crediting BEP-20 token deposits over the BSC blockchain is delayed for recent deposits. Deposits and withdrawals over other blockchains: Bitcoin, Ethereum (ERC-20), Tron (TRC-20) – are unaffected. Please be assured that your funds are safe. All pending deposits will be credited to user accounts, and delayed withdrawals will be released once our team resolves the processing issue. Our team is working on resolving the issue as soon as possible. We will post further updates as soon as there is additional information.
Components affected
PrimeXBT Deposits and Withdrawals
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/08/2023 07:14PM

We have finished extended monitoring of the BEP-20 deposits and withdrawals and confirmed the system's optimal performance.

MONITORING 11 months ago - at 06/08/2023 07:36AM

All pending deposits and withdrawals have been processed. New deposits are processed without delays now. We are monitoring the system to ensure its optimal performance.

IDENTIFIED 11 months ago - at 06/07/2023 06:31PM

There are delays with processing BEP-20 deposits and withdrawals (transfers over the BSC blockchain):

* Some users may experience delays with processing their withdrawals over the BSC blockchain.
* Crediting BEP-20 token deposits over the BSC blockchain is delayed for recent deposits.

Deposits and withdrawals over other blockchains: Bitcoin, Ethereum (ERC-20), Tron (TRC-20) – are unaffected.

Please be assured that your funds are safe. All pending deposits will be credited to user accounts, and delayed withdrawals will be released once our team resolves the processing issue.

Our team is working on resolving the issue as soon as possible. We will post further updates as soon as there is additional information.

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