PrimeXBT Status - Is PrimeXBT Down?

PrimeXBT is operational

Updated a few minutes ago

PrimeXBT not working for you?

Current PrimeXBT official ongoing incidents

No incidents reported in PrimeXBT's status page

IsDown pulls data from PrimeXBT's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

PrimeXBT issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about PrimeXBT problems

  • M

    Mathieu

    The app is not loading my balance and I cannot connect to my account on the website

  • J

    J

    Can't log in or won't load

  • S

    Steven

    Not accepting any deposits and no record of any requested withdrawals to the exchange either.

  • L

    Lore

    the website doesnt work

  • L

    L

    Website not responding

PrimeXBT outage history

IsDown has tracked 39 incidents since started monitoring PrimeXBT status in June 2021.

  • Feb 22 2024

    about 1 year ago · lasted about 1 hour

    We observe issues with our support chats. Messages in new chats are not delivered to our support team. If you need to contact support while we are working on this issue, please send a message to email support@help.primexbt.com, or continue one of ... More details

  • Feb 06 2024

    about 1 year ago · lasted about 1 hour

    We observe accessibility issues to PrimeXBT trading platform. We have taken the trading platform offline for a short maintenance to address the issues. Our team is working on restoring access to the platform as soon as possible. We will update th... More details

  • Oct 17 2023

    over 1 year ago · lasted about 10 hours

    An incident with Copy-trading module caused the closure of active copy-trading strategies. Because of the incident, the following facilities have been taken offline for investigation and maintenance: - Copy-trading module - In-wallet Exchange '... More details

  • Jun 2021 ...
    IsDown started monitoring PrimeXBT status

    We've tracked and collected 39 incidents since started monitoring PrimeXBT status

Having problems with PrimeXBT? What can you do?

  1. First, stay calm.

    • We know it's stressful when PrimeXBT is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did PrimeXBT already acknowledge the issue? And published a status update? (You can find it in the top of the page or in PrimeXBT status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
  3. Communicate with your team and users quickly

    • If PrimeXBT is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

Monitoring 7 PrimeXBT services and regions

0 incidents in 2025

PrimeXBT outages in the last 30 days

Number of Incidents

0 issues

Last incident

434 days ago

Check PrimeXBT components, services, or regions current status in real-time

Frequently Asked Questions

Is PrimeXBT down today?

PrimeXBT isn't down. You can check PrimeXBT status and incident details on the top of the page. IsDown continuously monitors PrimeXBT official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current PrimeXBT status?

PrimeXBT is currently operational. You can check PrimeXBT status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a PrimeXBT outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is PrimeXBT slow today?

Currently there's no report of PrimeXBT being slow. Check on the top of the page if there are any reported problems by other users.

How are PrimeXBT outages detected?

IsDown monitors the PrimeXBT official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last PrimeXBT outage?

PrimeXBT last outage was on February 22, 2024 with the title "Messages cannot be sent via support chat messenger"

PrimeXBT not working for you? How do I know if PrimeXBT is down?

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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