Outage in PrimeXBT

Industry-wide market data and liquidity issue

Resolved Minor
November 28, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Traders, We are currently experiencing industry-wide market data and liquidity disruptions caused by a CME Group outage impacting liquidity providers. More details can be found via the link https://www.reuters.com/business/cme-trading-halted-due-cooling-issue-data-centers-2025-11-28/ Market liquidity remains significantly lower than normal, and liquidity providers are quoting spreads wider than usual. To ensure uninterrupted service during these abnormal conditions, we have widened spreads on several instruments, including GOLD (XAUUSD). Our team is actively monitoring the situation with liquidity partners and will provide updates as soon as possible. Thank you for your understanding
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 11/28/2025 02:31PM

This incident has been resolved.

MONITORING 1 day ago - at 11/28/2025 12:47PM

Dear Traders,
We are currently experiencing industry-wide market data and liquidity disruptions caused by a CME Group outage impacting liquidity providers. More details can be found via the link https://www.reuters.com/business/cme-trading-halted-due-cooling-issue-data-centers-2025-11-28/
Market liquidity remains significantly lower than normal, and liquidity providers are quoting spreads wider than usual. To ensure uninterrupted service during these abnormal conditions, we have widened spreads on several instruments, including GOLD (XAUUSD).
Our team is actively monitoring the situation with liquidity partners and will provide updates as soon as possible. Thank you for your understanding

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