Outage in PrimeXBT

Withdrawals over TRON network (TRC-20) may be delayed

Resolved Minor
July 11, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

Following the TRON network upgrade (Periander upgrade), PrimeXBT is additionally verifying and monitoring withdrawals over the TRON network (TRC-20) to ensure a smooth transition and safety of clients’ transactions after the network upgrade. Due to the additional verification, withdrawals over the TRON network (TRC-20) may be delayed on Tuesday, July 11th, 2023. Withdrawals over other blockchains - Bitcoin, Ethereum (ERC-20), BSC (BEP-20), - and deposits over all blockchains are not affected by this additional check. We will notify additionally once the verification is completed.
Components affected
PrimeXBT Deposits and Withdrawals

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/11/2023 04:03PM

We have completed checks of the TRON network withdrawal processing. All pending TRC-20 withdrawals due today have been processed and released.

IDENTIFIED over 2 years ago - at 07/11/2023 12:37PM

Following the TRON network upgrade (Periander upgrade), PrimeXBT is additionally verifying and monitoring withdrawals over the TRON network (TRC-20) to ensure a smooth transition and safety of clients’ transactions after the network upgrade.

Due to the additional verification, withdrawals over the TRON network (TRC-20) may be delayed on Tuesday, July 11th, 2023.

Withdrawals over other blockchains - Bitcoin, Ethereum (ERC-20), BSC (BEP-20), - and deposits over all blockchains are not affected by this additional check.

We will notify additionally once the verification is completed.

Latest PrimeXBT outages

Messages cannot be sent via support chat messenger - over 1 year ago
Trading platform accessibility issues - over 1 year ago
Copy-trading module outage - about 2 years ago
Trading Platform Accessibility Issues - about 2 years ago
BEP-20 deposits and withdrawals delayed - over 2 years ago

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